Help & FAQs
Frequently Asked Questions
Clear, transparent answers to the most common questions about ordering, shipping, compatibility, returns, and support. For policy details, open the relevant question below.
Ordering & Payment
How do I place an order?
Browse our collections, add items to your cart, then checkout securely.
Which payment methods do you accept?
Visa, Mastercard, American Express, PayPal, and accelerated checkouts (availability may vary by country).
Can I modify or cancel my order?
If your order hasn’t been processed yet, contact us as soon as possible with your order number. We’ll do our best to help.
Shipping & Delivery
Where do you ship?
We currently ship to the United States and Saudi Arabia.
Full details: Shipping Policy
How long does delivery take?
- USA: 7–15 business days
- Saudi Arabia: 7–15 business days
Transit times may vary due to carrier operations and customs processing when applicable.
How do I track my order?
You’ll receive a shipping confirmation email with a tracking number as soon as your order is dispatched.
Products & Compatibility
How do I know if a part fits my car?
Check the fitment details (make/model/year) on the product page, or contact us with your vehicle details for help.
Are your parts OEM or aftermarket?
We offer both OEM and high-quality aftermarket items. Each product page specifies the type when applicable.
Are accessories universal or vehicle-specific?
Some are universal, others are vehicle-specific. Please review the product description and compatibility notes.
Installation & Support
Do items include installation instructions?
Most items include step-by-step guidance. Some products may require professional installation depending on complexity.
Can I install parts myself?
Many accessories are DIY-friendly. Please check the product page notes before installation.
Returns & Refunds
What’s your return policy?
Return requests are accepted within 14 days of delivery. Items must be unused, in original packaging, and include proof of purchase.
Full details: Returns & Refunds Policy
Who pays for return shipping?
- Change-of-mind: customer pays return shipping (we may provide a prepaid label and deduct its actual cost).
- Defective / Damaged / Wrong item: we cover return shipping at no cost.
How do I start a return or exchange?
Email contact@souqalkhamies.com with your order number and reason.
If approved, we’ll provide next steps and the return address.
When will I receive my refund?
Refunds are issued to the original payment method after inspection and approval. Bank processing times may vary by provider.
Customer Support
How can I contact you?
Email: contact@souqalkhamies.com
Contact page: /pages/contact