Return & Refund Policy

Return & Refund Policy

Clear return conditions, timelines, and refund processing for orders shipped to our available regions.

Returns

  • Return window: 14 days from delivery. Holiday extension: orders placed Nov 20–Dec 31 may be returned within 20 days from delivery.
  • Eligibility: unused, original condition and packaging, with proof of purchase.
  • Return authorization required: contact us first to receive a Return Authorization (RA) and the correct return address.
  • Change-of-mind returns: customer pays return shipping. If we provide a prepaid label, the label cost may be deducted from the refund.
  • Defective / damaged / wrong item: we cover return shipping; no fees.

Start a return: Email Reach@taimto.com with your order number and photos (if the item is damaged/defective).

Refunds

  • Refund method: issued to the original payment method.
  • Processing time: typically processed within 5–10 business days after inspection and approval.
  • Confirmation: you’ll receive an email once your return is approved and refunded.
  • Shipping fees & duties: original shipping fees (if any) and any duties/taxes paid to carriers/authorities are generally non-refundable unless required by law or the return is due to our error.

Need help? Email Reach@taimto.com.

14-Day Money-Back Guarantee Included

Full money-back within 14 days of delivery on eligible items if you’re not completely satisfied.

  • Condition: item must be unused, in original packaging, and include proof of purchase.
  • Change-of-mind: customer pays return shipping (prepaid label cost may be deducted if provided).
  • Defective / damaged / wrong item: we cover the return shipping; no fees.

Note: This guarantee does not apply to gift cards, personalized/custom items, or items marked “Final Sale” on the product page.


Order Cancellations: Orders may be canceled within 1 hour of purchase, provided the order has not been fulfilled.

How it works Fast & simple

  • Contact us: email Reach@taimto.com with your order number.
  • Review: allow 2–3 business days for assessment.
  • Approval: we’ll send a Return Authorization (RA) and the return address.
  • Refunds: issued to the original payment method within 5–10 business days after inspection and approval.
  • Window: submit your request within 14 days of delivery (or 20 days for the holiday window stated above).

Exclusions

  • Gift cards
  • Personalized/custom items
  • Items marked “Final Sale” on the product page

If you need help at any step, contact us: Reach@taimto.com